Hello,
We have scammers posting fake links on this forum to steal from people (please do not click any link to chat with "support", "live chat" or whatever link is posted). As a result, this forum is only used for governance, not for support. Please come on discord and ask in #questions, you WILL get an answer there.
Do not trust anyone pretending to be support or whatever contacting to "help" you, they are trying to steal from you.
Link: https://discord.gg/jNJdWfpx
Come on discord and feel free to tag me if you don't get an answer (which I doubt …). I am locking this thread.