We have scammers posting fake links on this forum to steal from people (please do not click any link to chat with "support", "live chat" or whatever link is posted). As a result, this forum is only used for governance, not for support. Please come on discord and ask in #questions, you WILL get an answer there.
Do not trust anyone pretending to be support or whatever contacting to "help" you, they are trying to steal from you.
Come on discord and tag me if you don't get an answer (which I doubt …). I am locking this thread.