The guy above, Eustachykowlsi_big is a scammer, he was posting fake support links and is now banned and his messages removed. If you clicked such a link, please stop any conversation you might have with him. We have scammers posting fake links on this forum to steal from people, please do not click any link to chat with "support", "live chat" or whatever link people post.
This forum is only used for governance, not for support. Please come on discord and ask in #questions, you WILL get an answer there.
Do not trust anyone pretending to be support or whatever contacting to "help" you, they are trying to steal from you.
Let me know if the link I posted above works, but please do not click any other link. Once you confirm it worked, I will lock this thread.